- Township establishment processes and notifications to Revenue management
- Approve building plans and notifications to valuation section for supplementary valuation
- Inspects properties to ensure property usage
- Issues certificate of occupation to ensure timely billing for services
- Approve change of usage to ensure accurate billing
- Identifies illegal usage to levy penalties and effect corrections
- Impacts on data integrity and revenue collection
- GIS to ensure correct addresses of each property
- User proficiency through unpacking system functionality and reports
- Ensure that each property has an account in the name of a person including legal person and a delivery address
- Ensure that meters are linked to the property and not to the accountholder
- Ensure that debt is linked to the property and to the individual
- Ensure that meter replacement or installation protocol exists from stock to installation and back to scrap/disposal/ decommissioning
- Maintain an active and inactive meters registry in the system
- Ensure that closed accounts have a R0 balance
- Develop business processes for opening and closing of accounts
- Complete and accurate Valuation Roll
- Complete and accurate Debtors Masterfile
- Complete and accurate indigent register, including policy and procedure
- Revised customer relationship management, credit control and debt collection policy
- Practical business processes from township establishment to debt collection
- Revised SLA between the municipality and the user
- Clear municipal services guarantees and deposit policy
- Tariff Book